Shipping & Returns

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed. This will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect shipments once they are on route.


Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. 

Where We Ship

We currently ship through Canada.

Shipping Costs


We offer free standard shipping on all orders over $40. All orders will be emailed a tracking number upon shipment.

Please use this tracking number to check the status of your shipment and estimated delivery time.

Please allow 1-2 business days for processing and shipping.

Taxes


Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination. 


Return Policy

We generally do not accept returns on coffee products, but if something out of the ordinary happened, please reach out to us and we will do our best to help.

We do not offer returns on bags of ground coffee. Please double check your order before requesting your coffee ground. 

You can always contact us for any return questions at info@agroroasters.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

We do not offer exchanges on coffee products. 

For equipment and merch the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Subscription Policy

Delivery

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Payment

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

Changes

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.