HELP!

If talking to a real-life human is more your thing, you can reach our team via email (below).

How can we help?

FAQ

Coffee

How long does your coffee stay fresh for?

This can vary from coffee to coffee, but as a general rule of thumb, we recommend allowing your beans to rest for a minimum of 1-3 days after it's roasted before consumption (you can find the roast date on the bottom of the bag). Light roasts will benefit from a longer rest period of 1-2 weeks. After that, your coffee will taste best for about 4 weeks and then slowly start to lose some of its tasting notes. Proper storage plays a big role in freshness, and we recommend keeping your coffee in a sealed airtight container in a cool, dark and dry place.

Do you have brew guides?

We sure do! Access them here.

I'm new here and not sure which coffee to pick.

Our tasting notes on each of the coffees might help guide your choice, but feel free to reach out to us with some information about the type of coffee you like and how you brew, and we'll be happy to make some suggestions! Additionally, we not offer Sample Packs if you want to try a few different roasts before committing to one.

Shipping & Pickup

When will I get my coffee?

Orders are shipped or are ready for pick up at the roastery on the next business day.

How much is shipping?

We offer free shipping on orders $36+ in BC, $40+ in the rest of Canada, and $90+ in the US.

Has Canada Post lost my package?

Probably not! 90% of the time packages that seem to be lost get delivered a day or two after being delayed. You can find the tracking number on your confirmation email.

Can I pick my order up in person?

Absolutely! Simply select "pick -up"during check out and your order will be ready for you the next business day at the roastery on 1359 Powell St. Pick up hours are Monday - Thursday 8am - 3pm, Friday 8am - 12 pm. We're closed weekends and holidays.

Subscriptions

When will I receive my first delivery?

Orders usually go out the next business day after you sign up for a subscription.

Can I make changes to my subscription?

You can pause, skip your next order or cancel through your account. You can also change coffees and quantities whenever you like.

Can I temporarily pause my subscription?

Yes. Login into your account and select pause or skip next order.

Can I add extra items to an upcoming shipment?

You can add items to your subscription before the order is fulfilled. Keep in mind that the extra item will remain in your sub indefinitely unless you remove it.

The total amount in my cart is over $35, but I'm still being charged shipping. Why?

You're only going to be charged shipping if your individual orders are under the free shipping threshold. Free shipping is applied on subscriptions where each individual shipment is over $35. For example, if your subscription includes a weekly delivery of 2lb Peru and a monthly delivery of 2lb Equinox Espresso, the total amount in your cart will be over $35, but the weekly shipments are actually under $35, so shipping fees will be applied.

Returns & Exchanges

Can I return an unopened bag of coffee?

We generally do not accept returns, but if something out of the ordinary happened, please reach out to us and we will do our best to help.

I accidentally ordered my coffee ground, can I return it and get beans?

No refunds on ground coffee can be issued, sorry! Unfortunately, once coffee is ground we can no longer reuse it, so please double check your cart before checking out.

Gift Cards

Are gift cards available?

Yes! We have both electronic and physical gift cards. Find them here.

Still have questions?

We're here to help. Get in touch through the link below and we'll get back to you as soon as possible. We'd love to hear from you!